Frequently Asked Questions
There is fierce competition in the aviation sector. There are numerous options on the majority of routes, as well as numerous airline alliances (a grouping of airlines known as a codeshare) that provide various combinations of fares.
After making a payment, you will receive your payment confirmation in a matter of minutes. Within seven days of payment, you will receive an email containing your E-ticket itinerary. While certain tickets can take longer, the majority of itineraries are supplied within 24 hours. Please make sure you used the proper email address and check your spam and junk mail if you haven't gotten these materials. Please give our Customer Care staff a call if you believe your email was sent incorrectly.
Our Customer Care Team can request wheelchair assistance for travellers who need it, or you can request it during the booking process. When you email us, please include the grounds behind the request. You might need to provide some supporting documents for the request.
You should arrive at the airport at least 60 minutes before the departure time for domestic flights. You must check in at least an hour before departure if you are taking a domestic flight that will connect to an international trip later. Give yourself at least two hours if you are checking into an international flight, or up to three hours at some high-security or high-density airports.
If you need any pills, hypodermic needles, inhalers, etc. while travelling, you should always have a prescription for them and keep them with your prescription drugs. Your medication's volume must adhere to carry-on baggage regulations. Certain nations may not permit the use of several common over-the-counter drugs. The websites for immigration and customs in the nations you are travelling should be consulted.
This may change based on the specifics of the cancellation as well as the airline's policies. The airline may take up to 12 weeks or more to process some refunds. A lot of reimbursements can be handled in ten business days. We are unable to provide a precise time frame, though.
The document that enables you to board the flight is your boarding pass. When you check in for your flight, you will receive your boarding card. You may frequently store your boarding card electronically on your phone if you check in online, but we always advise having a paper copy on hand.
This is created at the time of booking. It can be found on your electronic ticket, which you will get by email. If you wish to use the airline's "Manage My Booking" website, you will require it.
An electronic counterpart of a paper ticket is called an e-ticket. This is sent to you via email when you make your reservation. In case you misplace it, kindly request that our Customer Care Team resend it to you. It is advised to bring a paper copy of your itinerary and e-ticket for use at the check-in desk while travelling abroad.
